How long does it take to see results from social media marketing?
Most clients see meaningful results (increased engagement, initial leads) within 30 days. However, significant revenue impact typically appears within 60-90 days. This depends on your industry, starting point, and budget. B2B companies often need longer sales cycles. E-commerce brands may see faster results. We provide a realistic timeline during your initial consultation.
What if we already have social media accounts but they're not performing?
This is extremely common. We start with a social media audit to identify what's working, what's broken, and what opportunities exist. Often, the issue is strategy (wrong audience, wrong messaging), execution (inconsistent posting, poor quality), or measurement (tracking the wrong metrics). We fix these issues within the first 30-60 days.
Which social media platforms should we focus on?
This depends entirely on where your target audience spends time. B2B companies: LinkedIn and perhaps Twitter/X. E-commerce: Instagram, TikTok, Pinterest. Local services: Facebook and Instagram. We recommend focusing on 2-3 platforms maximum rather than spreading resources thin across many. During strategy, we'll identify the right platforms for your specific business.
Do you offer social media content creation services?
Yes. We can create content in-house or coordinate with your team. This includes graphics, photography, videography, copywriting, and design. Professional content is significantly more expensive than generic stock images, but it's also significantly more effective. Most clients see 3-5x higher engagement with custom content.
How do you measure social media ROI?
We track several metrics depending on your business model: leads generated (with cost per lead), revenue attributed to social campaigns (using UTM parameters and GA4), customer acquisition cost (CAC), return on ad spend (ROAS), and conversion rates from social to customer. For clients without e-commerce, we track leads and pipeline impact. We connect the dots between social activity and actual business results.
What's included in your social media management service?
Depends on the package, but typically: account optimization, content creation and scheduling, daily engagement and community management, paid advertising (if budget allows), analytics and reporting, and monthly optimization. Specific deliverables are outlined in your custom proposal.
Can you guarantee specific results (X new customers, Y revenue)?
No legitimate agency guarantees specific results because too many variables affect outcomes. What we do guarantee: we'll work strategically based on data, implement best practices, communicate transparently about what's working and what isn't, and optimize continuously. Agencies that guarantee results upfront are usually overpromising. We're honest about timelines and expectations.
How often should we post on social media?
Frequency depends on your platform and audience. LinkedIn: 1-2x per week. Instagram: 3-4x per week (feed posts) + daily Stories. TikTok: daily or every other day. Facebook: 1-2x daily for communities, 3-4x per week for business pages. Quality always beats quantity—one excellent post beats three mediocre ones.
What's your approach to TikTok marketing?
TikTok requires a different mindset than Facebook or Instagram. It's algorithm-driven (not follower-driven), rewards native content, and prioritizes entertainment over promotion. Our TikTok strategy focuses on authentic, trend-aware content that drives discovery rather than relying on followers. For e-commerce and Gen Z audiences, TikTok is often the highest-ROI platform.